Answers

1.      What is bamboo flooring ?
     A. Bamboo is actually a grass and is one of the fastest growing
plants in the world. State of the art manufacturing equipment
processes bamboo strips into multi-layered, tongue and groove
pre-finished bamboo floor planks.

2.      What is the difference between horizontal and vertical ?
     A. The only difference between horizontal and vertical grain
types is their appearance. Horizontal grain types refer to wider slats
in the plank because the bamboo strips are laid flat before bonding.
Vertical grain types refer to slats of bamboo that are turned on their
sides when bonded, and are thus more narrow.

3.      What are the differences between natural, carbonized and stained?
     A. Bamboo flooring is available in two colors, natural and
carbonized. Natural bamboo appears in a blonde color that is known to
add a touch of brightness to an interior. Carbonized bamboo is
characterized by its smoky caramel hue which is the result of a longer
boiling process which causes the remaining starches in the bamboo to
caramelize. The natural will be slightly harder than the carbonized
bamboo. Bamboo flooring can be stained to offer more choices in todays
market place.

4.      Why is bamboo flooring an environmentally responsible choice ?
      A. One of the key elements that makes bamboo flooring so
attractive is that it is an environmentally responsible choice. The
harvesting of the individual bamboo plant does no harm to it, and it
remains to be one of the fast-growing plants in the world.  Also,
there is very little wastage of materials during the manufacturing
process, making bamboo a truly renewable and sustainable source of
flooring materials.

5.     What type of adhesive is used during the lamination process ?
     A. The adhesive used is a high quality product manufactured in
Finland, the emission result is 0.038 mg/l, the specification is less
than 1.5mg/l. This is better than the E1,European Building Standard.

6.     Are bamboo floors scratch and dent proof ?
      A. Bamboo flooring is one of the most resilient wood products
on the market. Any floor will scratch if punishment is severe enough.
Our bamboo flooring contains a scratch resistant layer. This is a
special finishing layer that is added to increase its resistance  to
scratchs, this does not mean it is scratch-proof. Attention should be
given to cleaning and care just as you would any other floor.

7.      Is it possible to refinish bamboo flooring ?
     A. Solid bamboo flooring can be re-finished 2-3 times in the future.

8.      How is bamboo flooring installed ?
     A. Bamboo flooring installs just like traditional tongue and
groove solid hardwood with excellent results. Flooring can be glued
or nailed down.

9.      Is there a warranty ?
      A. Manufacturer provides a 25 year wear layer warranty to the
original purchaser, that the surface finish, UV cured factory applied
Anti-Scratch Top Coating on its bamboo floor, will not wear through or
separate from the bamboo for a full 25 years, from the date of
purchase, when used under normal residential traffic conditions, and
as long as you follow all the preventative maintenance and regular
maintenance instructions.

10.     If I place an order, how long does delivery take ?
     A. Bamboo flooring can be picked up at our warehouse same day
order received, Monday to Friday, 8:00am to 5:00pm. Transport delivery
can be arranged for out of city customers.

11.     Do you install the flooring ?
      A. Installation is handled by Jaymac Installation in Quispamsis. For a
quote, please call 506-721-8947 or e-mail jaymacflooring@rogers.com.


12.     Should I use wax on my bamboo floors ?
     A. Wax which is used on floor surfaces should never be used, a
hardwood and laminate floor cleaner cleans and shines, just spray and
mop.

13.     Can bamboo floors be installed over radiant heat ?
     A. Strand woven bamboo is not designed to be used over
radiant in floor heating.

14.      Do you need to allow for expansion ?
     A. Our bamboo flooring is very stable with regard to expansion
or contraction from moisture gain or loss. However good practice
dictates that an expansion gap of at least ¼ inches be allowed.

15.     What is the flammability rating on bamboo flooring ?
      A.      Fire Resistance (flooring & paneling)
      B.      Class 1 per ASTM E648 ( Critical Radiant Flux of .54 watts per cm2)
      C.      Class 1 per NFPA 101


16.     What does durability and stability mean ?
     A.      Durability refers to the actual hardness of the wood and
susceptibility to dents and scratches. Bamboo is as hard as hard
maple, which is the standard flooring industry comparator. Stability
refers to the natural contraction and expansion of a wood in different
climates over time. Bamboo is 25% more stable than red oak.


17.     Can bamboo flooring be installed in a bathroom ?
     A. This is not recommended. Bamboo flooring is not covered by
warranty if installed in a bathroom.